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Welcome to KoAI

We help businesses use LLMs where language intelligence is needed, and AI Agents where action is needed.

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Automation

We are helping automate repetitive tasks and workflows to boost efficiency and reduce manual effort.

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Machine Learning

We build systems that learn from data to predict, find patterns, and enable smarter decisions.

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Big data

We harness large scale data to uncover insights, optimize operations, and fuel intelligent solutions.

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About Us

Transforming Business Operations Through Intelligent Automation

At KoAI, we engineer language driven intelligence and action oriented AI systems that deliver measurable operational improvements. Our clients achieve 40% faster decision cycles and 35% cost reductions by deploying our battle tested framework combining:

  • Natural Language Mastery: LLMs that interpret customer intent with 92% accuracy.
  • Automated Workflow Execution: AI agents completing tasks 10x faster than manual processes.
Proven Impact Across Industries:
KoAI’s support automation reduced our ticket resolution time from 24hrs to 19 minutes while maintaining 99.1% customer satisfaction – SaaS Company CFO.

We help businesses use LLMs where language intelligence is needed, and AI Agents where action is needed in:

  1. Automating customer support.
  2. Streamlining internal workflows.
  3. Delivering personalized insights at scale.

Our solutions are tailored to solve real problems with real ROI. We combine strategic consulting with technical execution to create AI agents that think, reason, and act resulting in saving time, reducing costs, and elevating the user experience.

What we do:

Intelligent Agents

Transform your operations with autonomous AI agents that act, decide, and execute in real-time.
They interact with your business systems, understand context, and take action without constant human input. Designed to align with your goals, these agents work 24/7 to streamline operations, enhance customer experiences, and unlock efficiency.
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Why Choose Us

Why Choose Our Intelligent Agent Solutions?

Automate Actions Across Your Stack

  • Agents can schedule meetings, update CRMs, send emails, or fetch analytic all without code or intervention.

Multi-Channel Integration

  • Deploy agents on email, Slack, WhatsApp, CRM dashboards, or internal tools to meet your users where they are.

Goal-Oriented & Context-Aware

  • Our agents operate based on user intent, workflow triggers, and real time data making smarter decisions autonomously.

Reduce Costs & Improve Speed

  • Let agents handle repetitive, high-volume task while your team focuses on what matters.

Built with Trust

  • All agents are deployed with role based access, data security layers, and ethical guardrails.

LLM Development

Large Language Models (LLMs) can power everything from natural sounding chatbots to internal knowledge tools. ChatGPT alone can’t meet your business’s unique needs. That’s why we develop, fine-tune, and integrate LLMs specifically for your goals and data.

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Why Choose Our LLM Development Services?

Custom Model Training & Fine-Tuning

We train LLMs on your documents, FAQs, emails, and internal resources for tailored outputs and tone.

Boost Productivity & Creativity

Generate emails, summaries, reports, answers, or creative content—faster and with higher consistency.

Safe, Scalable, and Responsible

We deploy with usage monitoring, access controls, and ethical AI practices in place.

Seamless System Integration

Our models work inside CRMs, internal portals, help centers, or websites—so users get intelligent responses instantly.

Semantic Search & Retrieval

Let users “ask” your internal systems questions—and get context-aware answers using retrieval-augmented generation (RAG).

Why Choose Our LLM Development Services?

Custom Model Training & Fine Tuning

  • We train LLMs on your documents, FAQs, emails, and internal resources for tailored outputs and tone.

Boost Productivity & Creativity

  • Generate emails, summaries, reports, answers, or creative content faster and with higher consistency.

Safe, Scalable, and Responsible

  • We deploy with usage monitoring, access controls, and ethical AI practices in place.

Seamless System Integration

  • Our models work inside CRMs, internal portals, help centers, or websites so users get intelligent responses instantly.

Semantic Search & Retrieval

  • Let users “ask” your internal systems questions and get context aware answers using retrieval augmented generation (RAG).

Our services and solutions:

  • A chatbot that answers customer emails with context awareness.
  • An AI agent that automatically prepares weekly reports from multiple data sources.
  • A knowledge assistant that trains itself on your internal documents to help employees be 10x faster.
  • Voice enabled assistants that help you interact with software hands free.
From ideation to deployment, we ensure your AI solution is reliable, secure, and aligned with your business goals.

Keeping you safe:

Data security (SSL, privacy first, encrypted data)
Personal Data Protection Law (PDPL) and Dubai International Financial Centre (DIFC) Data Protection Law (DIFC Law No. 5 of 2020)
Team Expertise
Proven Reliability:

KoAI's audit trail system helped us pass FINRA compliance review in recordtime. - Financial Services Client.

Keeping you safe:

1. Data security (SSL, privacy first, encrypted data)

a. We implement enterprise level data protection through SSL encryption, privacy first design principles, and secure data handling protocols to ensure every interaction and integration is fully safeguarded.

2. Personal Data Protection Law (PDPL) and Dubai International Financial Centre (DIFC) Data Protection Law (DIFC Law No. 5 of 2020)

a. Our solutions follow UAE’s Personal Data Protection Law (PDPL) and align with international best practices to ensure lawful, secure, and transparent data processing.

3. Team Expertise

a. Our team brings hands-on experience and deep technical knowledge, with over 35 certifications in Salesforce, AI platforms, cloud systems, and data governance best practices.

Proven Reliability:

KoAI's audit trail system helped us pass FINRA compliance review in recordtime. - Financial Services Client.

Our commitments:

1. Transparency:
  1. Open and honest communication before, during, and after with our clients and stakeholders.
  2. Weekly client health scorecards.
  3. Open source algorithm auditing available.
2. Curiosity:
  1. We are committed to learning, feedback, and teamwork.
  2. 20% R&D time allocation per engineer.
  3. Client co-creation workshops for solution iteration.
3. Inclusion:
  1. We value individuality and embrace diversity for team success.
  2. Bias detection in all NLP models.
  3. Multilingual support for 47 languages.

Success Stories

Success Story: Improving Patient Support Through Custom LLM + Salesforce Agent Integration Demo.
The Challenge
In the healthcare sector, patients often feel anxious or uninformed when seeking medical help. Our client, a fast-growing medical services provider, was receiving hundreds of inquiries per day, ranging from clinical data interpretation to appointment requests, placing pressure on their support staff and risking delayed care experiences.

The Solution

We implemented a tailored AI-driven support solution combining a custom-trained LLM with AgentForce, fully integrated into Salesforce Service Cloud:
1. AI-Powered Pre-Appointment Assistant:
Patients receive immediate, empathetic responses based on their clinical records, uploaded images, and symptom descriptions. The LLM interprets radiographies and lab results to explain conditions in human terms and reduce patient anxiety.
2. Streamlined Triage & Information Flow:
Before speaking to a doctor, patients are offered relevant information, early guidance, and booking options, lowering unnecessary appointment volume and boosting confidence in self-care.
3. Salesforce Sync & Automation:
All interactions are logged, categorized, and synced with Salesforce Data Cloud in real time, improving continuity of care and future support accuracy.

The Solution

We implemented a tailored AI-driven support solution combining a custom-trained LLM with AgentForce, fully integrated into Salesforce Service Cloud:

1. AI-Powered Pre-Appointment Assistant:
Patients receive immediate, empathetic responses based on their clinical records, uploaded images, and symptom descriptions. The LLM interprets radiographies and lab results to explain conditions in human terms and reduce patient anxiety.
2. Streamlined Triage & Information Flow:
Before speaking to a doctor, patients are offered relevant information, early guidance, and booking options, lowering unnecessary appointment volume and boosting confidence in self-care.
3. Salesforce Sync & Automation:
All interactions are logged, categorized, and synced with Salesforce Data Cloud in real time, improving continuity of care and future support accuracy.

The Results

– 40% fewer unnecessary appointments.

– 3x faster response time to pre-consultation questions.

– Improved patient trust and satisfaction within the first month.

KoAI’s team became true partners – they mapped our workflows first, then engineered the perfect AI solution.

– Client’s VP of Customer Experience.

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We’re helping to automate some of the world’s most complex and difficult problems.

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